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Send automatic status mail to customers when the status changes.

If the status of a shipment has been changed in Logistiqo’s logistics software, automatic status emails can be sent to customers or contact persons.

  1. Go to “Contacts>E-Mail addresses” in the menu.
  2. The table below shows all the mail addresses stored in the system. The data is divided into three types, after which you can filter the table:
    1. COMPANY: Email address of a company or a customer. Can be created under “Contacts>Company” for the respective company/customer.
    2. PERSON: Mail address of a contact person at a company. Can be created under “Contacts>Contact” for the respective contact person.
  3. Select a data record with stored mail in the table, e.g. a customer (type: COMPANY, see 2.1.).
  4. In the newly opened window you can then choose for which shipment status the customer should receive a notification.
    If you e.g. only tick the box “Delivered”, the customer will receive an automatic email after the POD, but not for the other status changes.
  5. Save your changes by clicking “Save” in the toolbar.

Additional Information:

  1. The text of the status emails can be changed, edited and customized under “Settings>Email>Email Templates”, type: “Automatic Email”.
  2. The sender email address for the status mails is the email address that was entered under “Contacts>Company>Client”.

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